Refund Policy

Returns

Merchandise may be returned for a refund or exchange within 14 days of the original delivery date for any reason, provided that all original labels and tags are attached and the item(s) are unused, unworn, unwashed, unaltered, and in their original condition.

The following items are final sale and cannot be returned or exchanged:

  • Sale or clearance items
  • Gift cards
  • Personalized or custom-made merchandise

Refunds will be issued to the original method of payment.

If you received a defective item or we shipped the wrong product, Vendôme will cover the return shipping costs.

For all other returns or exchanges, the customer is responsible for:

  • Return shipping costs.
  • Shipping costs for any exchanged item.

Vendôme reserves the right to charge a 15% restocking fee, when applicable.

To begin a return, please contact our customer support team through the contact information listed on our website. Once your request is approved, you will receive instructions on how to return your item.

A receipt or proof of purchase is required to complete all returns.

Please do not send your purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

  • Items returned in a condition other than their original state.
  • Items that are damaged, soiled, washed, altered, worn, or missing parts for reasons not due to Vendôme's error.
  • Items returned more than 14 days after the delivery date.

Refunds

Once your return has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed to your original method of payment within 5–10 business days. Processing times may vary depending on your bank or credit card provider.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again.
  2. Contact your credit card company, as processing times may vary.
  3. Contact your bank, as refunds may take additional time to appear.

If you have completed these steps and still have not received your refund, please contact our customer support team through the contact information on our website.

Sale Items

Only regular-priced merchandise is eligible for refunds. Sale, clearance, and promotional items are final sale.

Exchanges

We replace items only if they are defective, damaged, or if an incorrect item was shipped.

If you wish to exchange your item for a different size or style, you may do so within 14 days of delivery, subject to product availability. Customers are responsible for both the return shipping cost and the shipping cost of the replacement item.

Gifts

If your item was marked as a gift and shipped directly to you, you will receive a store credit equal to the value of the returned item once it has been received and inspected.

If the item was not marked as a gift, or the order was shipped to the purchaser before being given to you, the refund will be issued to the original purchaser.

Return Shipping

Please mail approved returns to:

Vendôme Merch Returns
743 Washington Ave,
Miami Beach, FL 33139
United States

Customers are responsible for all return shipping costs unless the item is defective or the incorrect item was shipped.

Original shipping charges are non-refundable. If a refund is issued, any applicable return shipping costs may be deducted from the refund.

Delivery times for exchanged merchandise may vary depending on your location.

For items valued over $75, we recommend using a trackable shipping service and purchasing shipping insurance. Vendôme is not responsible for returned packages that are lost or damaged in transit.